Contact Us

Please complete the form below to contact our support team with any questions you may have. We’ll do our best to answer you via email within 48 business hours.

Frequently Asked Questions (FAQs)

Installation Issues? 

We have created an in-depth tutorial page that walks you through the entire installation process.

What’s my AMZ Image license Key? 

When you purchase, your license number will automatically be sent via email within 5 minutes. If you’ve not received it, please check your spam folder. Also, if your Paypal email is different than your primary email address – please check that account as well. You can also login here to find your license key and download the plugin.

The plugin is requesting a “License Secret Key”

If this is happening, please copy and paste the following key:  5ace4994529386.29639890

Where is my Amazon API Access and Secret Key? 

Click here to login to Amazon and grab both of your keys. Amazon API 5.0 keys are required to function. 

Do you have a Gutenberg (New WordPress Modular) version?

Yes, we just released a new beta version that is compatible with the newest version of WordPress Gutenberg. You can download the new version here for free. All you need to do is add in your keys and add the “License Secret Key” listed below

How does the WordPress Gutenberg (Block Editor or Modular version work with AMZ Image

The easiest way to to add in your text first and then add in the corresponding images in it’s own block. You can watch a short 60 second tutorial by clicking here

I get a “Service Unavailable” error when activating the plugin.

This is an error on Amazon API and often caused by throttling due to an inactive Amazon account or one that has not met a threshold of sales for the last 30-days.

I get a “Fatal” “Critical” or “Uncaught” error when searching for a product the plugin.

This is an error on Amazon API and is caused by a product being out of stock or unavailable. There is not solution since this is due to limitations from Amazon. To make sure this is the issue, google your ASIN and check to see if it’s actually unavailable on Amazon.

I get a “TooManyRequest” error or any other error. 

1. It’s recommended to give new API keys a waiting period of around two days (48 hours) after their creation before putting them into use.

2. Ensure you’ve achieved a minimum of three sales through Amazon’s Product Advertising API within a 30-day span. This is essential for continued access.

3. It’s advisable to avoid using identical API keys across various websites unless you have a substantial number of sales to support the increased number of API calls.

In case of encountering API errors, there’s limited scope for resolution from your end. It’s best to reach out to the Amazon Associate’s support team for any questions or issues you might have.

 

 

My question is not listed above?

You can read more FAQs here, please check this before submitting a ticket.

The Below Form Captcha Is Not Working? 

Please try submitting a ticket below first, if you can’t get the captcha working, then please send an e-mail to support {at} amzimage.com